About bolttech

Bolttech Digital Brokerage (EU) SARL, a société à responsabilité limitée, is a company registered in the Luxembourg Commercial Register under number B240784 and has its registered office at 2 rue Edward Steichen, 1st floor REGUS, L-2540 Luxembourg, Grand Duchy of Luxembourg.

Bolttech Digital Brokerage (EU) SARL is an insurance intermediary registered in the register kept by the competent authority of Luxembourg - Commissariat Aux Assurances - under no. 2020CM001. The Commissariat Aux Assurances is the competent authority to supervise the conduct of Bolttech Digital Brokerage (EU) SARL.  The register of insurance intermediaries kept by this authority is available at www.caa.lu.

Bolttech Digital Brokerage (EU) SARL operates in Italy under freedom to provide services and is registered in the Register of Insurance Intermediaries kept by IVASS under no. UE00011232. The identification and registration details of the intermediary can be consulted on the IVASS website www.ivass.it.

The following contact details can be used to contact Bolttech Digital Brokerage (EU) SARL:

Scope of the service

Bolttech Digital Brokerage (EU) SARL acts as an intermediary on behalf of the policyholder/insured person and does not represent any insurance company.
Bolttech Digital Brokerage (EU) SARL provides information on the insurance products issued by companies it collaborates with, and from which it receives a commission calculated as a percentage of the insurance premium.
Bolltech Digital Brokerage (EU) SARL allows you to submit, through it, a proposal to the insurance company.
Bolttech Digital Brokerage (EU) SARL is authorized by the insurance companies with which it collaborates to collect the premiums on their behalf. The policyholder/insured person is responsible for the correctness of the information provided to Bolttech Digital Brokerage (EU) SARL, which shall not be liable for the possible inadequacy of the product in the event of incorrect information being provided or in the event of refusal to provide the requested information.Your personal data will be processed for the purposes specified in the privacy policy provided by the relevant data controller depending on the service requested, as well as those indicated in the privacy policy of Bolttech Digital Brokerage (EU) SARL.

Complains

Without prejudice to the possibility of addressing the Judicial Authority, the policyholder is entitled to lodge a written complaint to the Intermediary. The complaint will be answered within 45 days of receipt.
The complaint can be made using the following contacts:

  • E-mail to contact@bolttechbrokerage.eu
  • Letter addressed to Bolttech Digital Brokerage (EU) SARL, 2 rue Edward Steichen, 1st floor REGUS, L-2540 Luxembourg, Grand Duchy of Luxembourg

If the Policyholder/Insured Person is not satisfied with the outcome of the complaint or in the event of no response within the maximum time limit, he/she may contact IVASS, Via del Quirinale, 21 - 00187 Roma Fax 06.42133.206 - PEC: tutela.consumatore@pec.ivass.it, enclosing a copy of the complaint already submitted to the company and the response received. The form for submitting a complaint to IVASS can be found on the website www.ivass.it, under "For Consumers - Complaints - Guide".

Complaints addressed in writing to IVASS contain:

  • Name, surname and domicile of the complainant, with telephone number if applicable;
  • Identification of the person or persons whose actions are complained of;
  • Brief and comprehensive description of the reason for the complaint;
  • Copy of the complaint submitted to the Company and any feedback provided by the Company;
  • Any document useful to fully describe the relevant circumstances.

Complaints only relating to the behaviour of the Intermediary, employees and collaborators involved in the company's operating cycle will be handled directly by the Intermediary and may be addressed directly to them.

In the event that the complaint is not or only partially accepted, the possibility to contact the Judicial Authority or to recourse to alternative dispute resolution systems, such as the following, remains unaffected:

  • Mediation (Law 9/8/2013, No. 98) which can be initiated by submitting a request to a Mediation Body among those present in the list of the Ministry of Justice, available on the website www.giustizia.it
  • the Assisted Negotiation (Law no. 162 of 10/11/2014) which can be initiated at the request of your lawyer.

In the event of a cross-border dispute between a Policyholder/Insured Person domiciled in a member state of the European Economic Area and a company with registered office in another member state, the Policyholder can request the activation of the FIN-NET procedure, forwarding the complaint directly to the competent foreign system, i.e. that where the insurance company that has issued the contract is based (which can be identified by accessing the website ec. ec.europa.eu/info/fin-net_en), or, if the Policyholder/Insured Person is domiciled in Italy, he/she can submit the complaint to IVASS, which will forward it to the competent foreign system, giving notice to the complainant.